1. Overview

This Privacy Policy explains how Eduva collects, uses, shares, and protects your information when you use the Eduva App and related services (the “Service”). By using the Service, you agree to the practices described here.

2. Information We Collect

We may collect the following categories of information depending on what you use inside the app:

3. How We Use Your Information

We use information to:

• Create and manage your account and provide the Service
• Match learners with tutors/mentors and enable class/session management
• Provide learning features (progress tracking, reports, recommendations)
• Communicate with you (service updates, confirmations, reminders, support)
• Process payments and prevent fraud (if applicable)
• Improve app performance, fix bugs, and develop new features
• Enforce our terms, protect users, and comply with legal obligations

4. Legal Basis (Where Applicable)

Depending on your location, we process data based on:

• Contract necessity (to deliver the Service you requested)
• Consent (e.g., marketing messages, optional data fields)
• Legitimate interests (security, fraud prevention, analytics)
• Legal obligations (compliance, dispute handling)

5. How We Share Information

We do not sell your personal information.

We may share information only as needed:

• With tutors/mentors/instructors (e.g., your name, learning needs, schedule) to deliver sessions/courses
• With institutes/organizations (if your account is under an organization) for administration and reporting
• With service providers who help operate the app (hosting, analytics, crash reporting, email/SMS, customer support). They are required to protect your data and use it only for providing services to Eduva.
• With payment processors to complete transactions (if applicable)
• For legal and safety reasons (to comply with law, enforce terms, respond to lawful requests, protect rights and safety)

6. Data Retention

We retain personal data only for as long as necessary:

• While your account is active, and
• As needed to provide services, comply with legal requirements, resolve disputes, and enforce agreements.

When data is no longer required, we delete or anonymize it, unless we must keep it for legal reasons.

7. Security

We use reasonable administrative, technical, and physical safeguards to protect data (e.g., access controls, encryption in transit where applicable). However, no system is 100% secure, and we cannot guarantee absolute security.

8. Children’s Privacy

• Eduva is generally intended for users who can use educational services with appropriate supervision.
• If a child uses Eduva, we recommend the account be created/managed by a parent/guardian or an authorized institute.
• If you believe we collected personal data from a child without proper consent, contact us and we will take appropriate action.
• (If your app is specifically targeted to children under 13, you should update this section to reflect your consent and compliance process.)

9. Your Choices & Rights

Depending on your location and applicable law, you may have rights to:

• Access, correct, or update your profile information
• Request deletion of your account and personal data (subject to legal retention)
• Withdraw consent (where processing is based on consent)
• Opt out of marketing communications (if any)

10. Account Deletion

You can permanently delete your Eduva App account in either of the following ways:

11. International Data Transfers

If we store/process data outside your country, we take steps to ensure appropriate safeguards are in place (e.g., contractual protections with vendors).

12. Third-Party Links & Services

The app may contain links to third-party websites/services. Their privacy practices are governed by their own policies, not ours.

13. Changes to This Policy

We may update this policy from time to time. We will revise the “Effective date” and, if changes are significant, we may notify you in-app or by other means.

14. Contact Us

If you have questions or requests about privacy, contact: